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Demetri Lee | Elmhurst, NY

OBJECTIVE: To expand my understanding of the Information Technology field and provide systems support for coworkers or clients.
WORK
EXPERIENCE
Swishmail
Support Technician
  • Provide email/web support for a constantly growing international client base
  • Manage DNS settings for proper flow of email and web traffic to clients
  • Perform administrative duties on FreeBSD UNIX platform
  • Create Bourne shell and Perl scripts to aid in the upkeep of daily system usage.
SIAC
Consultant
  • Decreased downtime by analyzing system abnormalities for over 60 systems using UNIX system utilities, Tripwire, Checkpoint, and HP OpenView network node manager
  • Monitored internal network for attacks with GIDRA Intrusion Detection Software
  • Provided system support for application installs, upgrades, and network inconsistencies
  • Maintained and update system documentation for corporate network
  • Developed Korn shell scripts to aid in the upkeep of regular system usage
Northrop Grumman (Logicon)
UNIX/PC Support Technician
  • Administered technical support and relief for Information System's Help Desk, serving over 3,000 student, faculty and executive users from the University
  • Rolled out images with Norton Ghost for student computer labs
  • Imparted accessibility to computer labs and coordinated with security personnel
  • Supported network compliant systems using TCP/IP, DHCP, DNS, and WINS
Advanced Networks
Field Technician
  • Supported and performed diagnostics on networked systems using TCP/IP in Windows 98/NT and network mapped Novell file server system
  • Served as administrator for Windows NT domain and Exchange server
  • Developed an understanding of client’s proprietary applications (LabSys, Medical Manager) and provided supported for various other programs and computer hardware
  • Performed nightly backups with Veritas Backup software and administered remote application support whenever needed by use of pcAnywhere.
SKILLS
Hardware
Installing, configuring, and troubleshooting PC hardware and printers
Platforms
MS DOS 6.2, UNIX (Solaris 2.6, HP-UX 10.20, FreeBSD), Windows 3.1/95/98/2000/XP, Windows NT Server/Workstation
Languages
ANSI C, C++, CSS, HTML 3.x, Java, Perl, UNIX Shell Scripting (bash, csh, ksh, sh)
Applications
MS Office 97/2000 (Word, Excel, PowerPoint, Access), MS Outlook 2000, MS Exchange, MS Internet Explorer, Macromedia DreamWeaver 4.0, Mozilla, Netscape Navigator, Symantec pcAnywhere 9.0, Visio 2000, Remedy Action Request 4.5
EDUCATION Polytechnic University, Brooklyn, NY
Bachelor of Science in Computer Science: 1/2002