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| Samantha L. Nickell
Lexington, Kentucky 40508 voidentry@yahoo.com EDUCATION • University of Kentucky - Lexington, Kentucky Major: English Relevant Course: Communication in Small Groups • Boyd County High School - Ashland, Kentucky Honors Graduate - June 1998 SKILLS 68 WPM Windows 95/98/00/NT/ME Microsoft Word Intermediate HTML Western Union Operator Cash Register USCAN Multiple-Line Phone Lottery Station EXPERIENCE . Kroger - Lexington, KY May 2003 - (Present) - Customer Care Clerk / Front End Supervisor Supervise Checkers & Baggers Handle customer complaints/questions/returns Problem Solving Lotto Sales Western Union transactions Telephone Jockey Light Training Office Corrections Vendor Assistance - Checker: Operating a cash register and USCAN to assist customers with purchasing goods. • Verizon - Lexington, KY April 15, 2002 - August 28, 2002 - Directory Assistance operator: Searching a database comprised of the nation's telephone directories to satisfy the needs of calling customers. Calls processed expediently with focus on providing excellent customer service along with the information requested. *Received two positive customer reviews and one positive review from a colleague. • William T. Young Library - Lexington, KY September 1999 - March 6, 2002 - Student Assistant, Government Publications Department Data Entry Problem Solving Inventory Light Training Light Preservation Materials Processing - Student Assistant, Reference/Information Science Department Customer service at the Periodicals / Newspapers / Micro Texts Help Desk Handling a variety of questions concerning databases and location of materials Troubleshooting and instruction concerning microform readers Materials Processing / Shelving |