Ven
102-8 Pemberton Ave
Toronto Canada
M2M 4K8
416-222-9434
vlakshmanan100@yahoo.com
OBJECTIVE
A challenging position in Inside Sales and Customer Service
where I can use my strong business to business sales skills, abilities and
competencies developed through my experience and education.
SUMMARY OF SKILLS
Ø
Highly skilled in Inside Sales and Customer Service
even in a call center environment.
Ø
Extensive experience in negotiating with Key Contact Customers.
Ø
Well developed communication and interpersonal skills.
Ø
Highly results oriented, hardworking, can work very
well even under pressure.
Ø
A good team player with excellent interpersonal
skills.
Ø
Ability to respond to adverse situations, e.g. system
problems, irate customers, high call traffic.
Ø
Effective and accurate decision making skills.
Ø
Excellent interpersonal skills and ability to
multi-task.
Ø
Exceptional telephone communication skills.
Ø
Strong ability and vast experience in up selling and
cross selling.
Ø
Proficient in MS Word, Excel, Power Point, Access,
Outlook and Internet as well as data entry.
Inside Sales Skills
Ø
Effectively
coordinated with all Sales Representatives to achieve sales objectives.
Ø
Provided
pricing and program information to customers, vendors and Field Sales
Representatives as required while generating new leads and closing sales.
Ø
Did
consultative selling of products and services that have been tailored to meet
the needs of a diverse and highly profitable customer segment.
Ø
Maintained
relationships with key contacts and institutions which helped in closing leads.
Ø
Achieved all
measurable daily performance standards (calls, orders, closing rate, quota,
etc.)
Ø
Negotiated
with customers and closed sales calls effectively.
Ø
Processed
orders correctly, accurately and backorder account.
CUSTOMER SERVICE SKILLS
Ø
Responded efficiently and accurately to all customer
inquiries and concerns.
Ø
Maintained vital communication link between customers
and sales office.
Ø
Effectively solved customer complaints resulting in
increase of sales by 25 percent and customer complaints by 40 percent.
Ø
Provided accurate product information as well as did
up selling and cross selling of products to all inbound calls resulting in 45
percent of branch business.
Ø
Provided individualized service to external customers
in solving complaints.
Ø
Developed monthly contact schedule after outbound
email and fax broadcast campaign.
Ø
Coordinated with outbound sales campaigns to targeted
markets to meet the total sales objectives.
Data Management and
Administration Skills
Ø
Ensured optimum
servicing to our existing client base by promptly and accurately responding to
customer inquiries on complex multiple problems.
Ø
Handled
incoming call inquiries with sensitivity
and converted most of the enquiries to sales leads
Ø
Evaluated
account status inquiries at point of contact by analyzing information and
recommending solutions.
Ø
Based on
email enquiries of products and phone enquiries from customers,
Ø
Participated
in inbound or outbound servicing campaigns.
Ø
Worked
closely with Branch Sales Managers to track leads turning to sales.
Ven
Tel: 416-222-9434
vlakshmanan100@yahoo.com
TELEPHONE SKILLS, EMAIL SKILLS AND
MARKETING SKILLS
Ø
Completed paperwork and reports on customer calls
within 24 hours of receipt.
Ø
Ensured all emails are responded to within the same
business day.
Ø
Answered online responses immediately and probed
customer to find product requirements.
Ø
Completed two Customer Support Satisfaction Surveys
per month either through
fax, email or internet.
Ø
Handled
incoming calls for the Field Sales Personnel and kept track of sales.
Ø Telephone - cold called potential customer from various lists to generate leads and appointments.
Ø Collected emails and information for CRM database to schedule tasks for call backs and promote products.
Ø Emailed customers marketing material to update customers on products and services.
Ø Followed-up emails with telephone calls to sell mailing equipment and software.
Ø Secured Demo with outside sales executive to close sales for larger equipment and software.
Ø
Updated
ACT and Siebel CRM database with information for effective follow up.
NEW BUSINESS DEVELOPMENT AND SALES SUPPORT
SKILLS
Ø
Managed leads effectively and followed up leads with
sales people to close leads.
Ø
Worked sometimes under extreme time pressures very
effectively and efficiently.
Ø
Took the initiative to become involved in special
projects and leadership opportunities.
Ø
Provided customer support to sales team, maintained
supplier relationships.
Ø
Participated
in various servicing initiatives as assigned and meet program objectives.
Ø Developed business opportunities for the
sales team, leveraging the company's solution package
Ø Communicated the company value proposition
to senior executives at prospective client companies
Ø Built rapport with executives at prospective
client companies through discussion of sales, business, and technology issues
Ø Presented the company value proposition
clearly and confidently by voice, email, and with in person presentations
Ø
Worked
closely with the sales and marketing teams to create lead generation best
practices and
optimize process.
WORK history:
Ø
Marketing Service Representative 2003-2006
Neopost Canada
Ø
Service Delivery Specialist 2003
Faneuil Group
Ø
Inside
Sales and customer service representative 2002-2003
Client Logic Canada
Ø
Inside Sales Development Officer 1998- 2002
Bayer Inc
Education:
Ø
Diploma in Business Administration Trios College (June
2004) passed with Honours.
Ø
Postgraduate Diploma in Marketing Management.
Ø
Certificate
in MS Word, Excel, Power point, MS access, Internet
SPECIAL ACHIEVEMENTS
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Achieved 126 percent of the sales budgets won awards,
incentives for excellent sales performance.
Ø
Was declared the Best Customer Service and Sales
Representative of the year.
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Trained more than 30 sales and customer service
personnel on Siebel as well as ACT database management.
REFERENCES: EXCELLENT REFERENCES
AVAILABLE ON REQUEST