(210) 378-0901
9822 Highland Creek
San Antonio, Texas 78245
tmusso@usa.net

WORK EXPERIENCE
 

2000-present

Sr. Business Analyst Project Manager Technical Writer

World Savings and Loan (Wachovia Bank, FSB)

• Development leader for HP Mercury Interactive test tools
• Manage 2 to 4 individuals on development and deployment of Mercury Quality Center, WinRunner, and QTP for use with multimillion dollar LOS
• Developed training material, process and procedure for use of Mercury Interactive for all business and technical personnel on development team for LOS
• Manage Upgrade of $125M LOS, including customer interface, project schedule, resources, deliverables and all other issues
• Manage defects and issues for monthly program updates on LOS, including meetings and scheduling of projects
• Developed Helpdesk Manuals and Rate Guides for two loan LOS
• Informally managed systems integration for client-server based LOS
• Created and managed database for test cases and issues on new LOS
• Technical writing for policies, procedures, and forms for new LOS
• Training of technical personnel on all new aspects of LOS

LOS = Loan Origination System (application and code)

1999-2000

Web Developer

Managed Care Systems, Inc. 

• Designed, developed, and deployed original website for medical software company
• Accomplishments included interactive user interface, image and graphic design, as well as systems interface during Y2K upgrades

1996-1999

Sr. Secretary

Southwest Research Institute

• Completed BS in Business Administration
• Developed customer service improvement program
• Created department website
• Introduced new report guidelines
• Managed cost estimates, contracts, and invoicing for 13 engineers

1994-1995 

Legal Secretary

Legal Secretarial Pool

• Worked for a large number of law firms in the Seattle metro area
• Typed, edited, and published Drug Defense Manual

1991-1993 

Project Manager

Loral Fairchild Imaging

• Developed project tracking database for $10 million contract
• Managed mini-infrared camera development and production (contracts between $700K and $2 million)
• Wrote camera manuals

EDUCATION
 

Masters (2005)

MBA in Technology Management from the University of Phoenix

Bachelors (1999)  

BS in Business Administration from the University of Phoenix (Honors)

Associates (1991)  

AA in Liberal Arts from Mission Community College