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Resume

Josephine Scott
Commerce Township, MI
jsabinascott at gmail dot com


Expertise

  • International Usability Testing, User Experience Research, Ethnography 
  • Information Architecture, User Interface Design, Content and Information Design
  • Project and Team Leadership, Client Relationship Management
  • Accessibility Evaluation and Design

Education 

  • Walsh College, Novi, Michigan, Masters of Science in Information Management and Communications -- 12/2001 (magna cum laude)
  • Michigan State University, Bachelor of Arts, journalism with emphasis on design. Cognates: German, psychology


Experience


June 2006 - present
Senior User Experience Researcher
TechSmith Corporation
Okemos, MI

  • Manage leading edge user experience research projects, design tests and studies, determine user personae and consult with designers to create industry-leading products.
  • Coach and advocate for user-centered methodology in Agile development.
  • Represent TechSmith and products at conventions and formal presentations.
  • Develop quantitative studies, review Web and software analytics, support and develop future studies.

February 2006 – June 2006
Web Editor/Content Manager
Modern Engineering for DaimlerChrysler NA
Auburn Hills, MI

  • Created and managed the information architecture and content of a large Human Resources internal site for DaimlerChrysler NA, providing a clear path to content for a variety of users.
  • Determined the taxonomy and deployed content using Vignette content management. Reviewed site analytics.
  • Assisted with editing and authorship of difficult, technically focused content. Advocated for usable and accessible information design.


January 2003 – January 2006
Usability Engineer
Compuware
Detroit, Michigan

  • Designed the user interface/interaction for a premier IT governance software suite, Java, Windows GUI and Web.
  • Researched users, create profiles. Mapped process/work flows and created wireframes and prototypes.
  • Designed and administered user tests, completed heuristic evaluations, analyzed results and authored reports. Created user feedback questionnaires and conduct surveys.
  • Mentored my organization in the deployment of User-Centered Design and accessibility.


August 2001-January 2003
Usability Engineer
Modern Engineering and MSXi, assigned to Ford Motor Company
Dearborn, Michigan

  • Performed Usability Engineering tasks for Ford clients and projects:
    • Conducted usability evaluation, research, interviews, and focus groups.
    • Designed interaction and interfaces of software and Web applications and sites.
    • Facilitated requirements specifications.

July 2000-July 2001
Information Architect/Project Manager
Borders Online
Ann Arbor, Michigan

  • Prepared experience design deliverables including process flows, wireframes, use cases, user personae, prototypes. Determined navigation, structure, non-graphical design.
  • Conducted and analyzed user research. Conducted contextual inquiry. Facilitated requirements gathering and use case sessions. Mentored junior staff.
  •  Described and maintained online standards, quality and testing. Served as corporate liaison between Information Technology services and business groups. Developed Web analytics.
  • January 1998 -January 2000

February 1998-June 2000
Detroit Edison
Web Interface Analyst
Technology, Planning & Consulting
Detroit, MI

  • Maintained corporate intranet. Developed Web pages, Web-based applications, corporate e-mail communications Assisted with usability and information design initiatives. Developed Web best practices. Performed Web analytics.
  • Developed and deployed information design and communications plans.
  • Led internal communications, Web standards and other projects.
  • Hired as an employee following six months as a consultant. 


October 1984-January 1998
Elections Specialist
Michigan Department of State
Lansing, MI

  • Conducted election administration responsibilities on behalf of the Secretary of State. 
  • Maintained communications channels, including print and our newest medium: online. 

Tools:
Morae, UserVue, Visio, Dreamweaver, Fireworks, Photoshop, PowerPoint, MS Project, Excel, Google Analytics


Personal and Professional

Member, UPA Voting and Usability Project.   Workshop Co-facilitator, UPA 2004, Facilitator, Idea Market, UPA 2007; Presenter, UPA 2008
Member, Society for Technical Communication.  Presenter 2009, Rewriting the Vote
Presenter: Recommendations on Recommendations with Rolf Molich and Steve Krug, CHI 2007
On the Web: http://www.userinsight.com

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