Developed from input through a series of
community workshops facilitated in 2003
Specific/Support
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Are you being specific about your complaint?
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Are you dealing with a specific person who can
change policy or reverse decisions?
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Do you have support? Have you consulted with friends
or colleagues?
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Is there an organization that could offer support?
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Do you have all the facts, documents to support your
position?
Measurable
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Is there a way to measure the impact of the problem?
Has it cost you?
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Is what you are hoping to achieve measurable?
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What exactly will satisfy your complaint? How much
would you be willing to compromise?
Achievable/Anger
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Is your goal achievable? Are you presenting clear,
factual evidence?
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Are you channeling your anger positively (to
energize and motivate you rather than negatively expressing it)?
Respectful/Reasonable
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Are you behaving in a respectful, courteous manner:
treating others as you would like to be treated?
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Are your expectations reasonable?
Tracking
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Are you tracking your progress, (keeping a detailed
record of calls, letters, and responses)?
“Working to ensure fair and accountable provincial
government service”
Our Values
Ombudsman Ontario is guided by the following values in
its interactions with its staff, the public and government:
Fairness: treating everyone in a reasonable,
equitable, and impartial manner
Accountability: providing quality services,
taking responsibility, evaluating and improving through innovation
Integrity: demonstrating transparent, honest
and ethical practices
Respect: understanding individual differences
and valuing diversity
1-800-263-1830 — English
1 800 387-2620 — Français
1-866-411-4211 — TTY, hard of hearing and deaf
1-866-863-2560 — Fax
www.ombudsman.on.ca — Website