Special thanks to
Our Venue Sponsor: City University of Hong Kong
Our Souvenir Sponsor: The McGraw-Hill Companies
Hong Kong Total Quality Forum
November Meeting
The Moment of Truth: the Formulation of Excellent Customer Experience
by Prof. Oliver Yau, Chair Professor of Marketing, City University of Hong Kong
Presentation in Cantonese
Tuesday, 7 November 2006
6:30 - 8:00 p.m.
Room CY-316, Cheng Yick Chi Building, City University of Hong Kong, Kowloon Tong, Hong Kong
Full details (click for a copy) are e-mailed to all members. If you are not a member please register for free.
Webmaster:
Francis God
Last
updated: 27 October 2006
