Douglas P. Humble

23-55 32nd Street

Astoria, New York 11105

(718) 726-3529 (212) 235-5936

OBJECTIVE

 

To secure a challenging position that will utilize my experience and skills in computer science.

 

COMPUTER SKILLS

 

Hardware: IBM PC and compatibles, PDA, IBM token ring, Ethernet, IBM 3270.
Software: Windows NT 4.0, NT 3.51, 95, 3.x; Novell NetWare 5, 4, 3.12; Lotus Notes 5, 4, 3; MS Office Suite Professional 95, 97, 2000; HTML 4.0, 3.2; PERL 5,4; FrontPage 97; Hotdog; CGI; C++; Netscape; Internet Explorer; MS Mail; WordPerfect 8.0, 7.0, 6.1, 6.0, 4.2; OnTime; Visio; LAN Workplace; HP Open View; PC-Docs; Lotus 1-2-3; X-TALK; ProComm; Dynacomm; Reachout; Westlaw; Lexis; Chameleon; MS-DOS; TSO; VMX; HP UNIX; SUN UNIX; MUSIC

 

EXPERIENCE

 

November 1997 - Pinnacle Alliance at JP Morgan
Present Systems Integration Engineer
  • Created and maintained a standard desktop based on Windows NT

  • Certified, integrated and sup[ported standard desktop productivity tools

  • Provided initial response to virus threats and suspected virus threats to the global environment

  • Preformed network analysis and troubleshooting of network operating system protocols

  • Developed and implemented desktop deployment strategies

  • Tested applications in a cross platform environment

  • Provided third level support for shrink-wrapped applications used by clients.

  • Assisted in the definition, creation and evolution of the global professional tools strategy

  • Advised clients on product directions and life-cycles

  • Advised and supported business clients on the use of advanced features of Intel based software

  • Developed and conducted training for first and second level support teams and end-users

  • Developed training materials and documented procedures for end-users

Corporate Technology Desktop Integrator
  • Assisted in the redesign of the NetWare 4.11 tree to accommodate a resource-based model, allowing for improved security and increased stability of the NDS tree.

  • Maintained global rollout standards for supported applications.

  • Integrated applications into the corporate technology environment.

  • Provided 3rd level desktop support for JP Morgan Corporate Technology, Pinnacle Alliance Corporate Technology, CSC Finance, Audit, Commitments, Community Relations, Euro Clear, JP Morgan Corporate Communications, Internal Consulting Services, E-mail and Information Sharing, Network Management, and Business Information Service Procurement departments.

  • Planned projects for the certification and rollout of new applications.

  • Established procedures and methods to rollout Windows NT 4.0, ensuring that all workstation builds were current with standards, including Y2K certification of the build and integrated complete package for distribution via centralized distribution share points.

Senior Desktop Support Technician
  • Analyzed and maintained desktop PC's in a mixed Windows 3.11 / Windows NT environment with NetWare 3.12 and 4.11 servers.

  • Provided 2nd level support for Corporate Services and Facilities

July 1996 -  Information Systems Resources
November 1997 Consultant
Bozell Sawyer Miller Group
  • Rolled out Windows NT 4.0 to 175 workstations in the New York, Washington, and Chicago offices 
Bankers Trust
  • Senior technologist for the Response Line Center, providing support for both technicians and end users.

  • Responsible for disseminating information regarding system outages in an environment with 100 NT servers, 700 Notes servers, 100 NetWare servers.

  • Assisted in day to day WAN administration

Morgan Stanley
  • Developed and implemented CGI PERL scripts for the Systems Support Team Intranet page.

  • Responsible for the day to day maintenance of Intranet pages for the Systems Support Team.

  • Provided second level support for Windows, NetWare, MS Office, WordPerfect, Netscape, and remote computing.

  • Assisted with day to day WAN administration.

August 1994 - Skadden, Arps, Slate, Meagher, & Flom
July 1996 PC Technician - Second Level
  • Responsible for the support of 2500 end users using WordPerfect, Windows 3.x, Windows 95, PC-Docs, and MS Office, providing both one on one and telephone support.

  • Assisted with the day to day management of the PC-Docs document management system, including adding and removing users and applications, controlling access to resources, and maintaining system resources.

  • Provided on-site and telephone support for a WAN with 58 NetWare file servers, print servers, communication servers, and gateways.

  • Maintained and troubleshot desktop PC's.

February 1991 - St. John's University
June 1994 Micro-Lab Assistant
  • Installed and maintained NetWare 3.12 over token ring.

  • Provided software applications support to end-users.

  • Maintained micro computers and their associated peripheral devices

  • Surveyed and reported on system security to the director of the department

June 1983 - United States Navy
September 1989
Electrician
  • Performed preventive and corrective maintenance on shipboard electrical distribution systems, cranes, and elevators
Electronics Technician - Central Navigation Computer Specialist
  • Operated and maintained the central navigation computer and associated peripheral devices aboard United States submarines

  • Gathered, confirmed, and monitored navigational data.

 

EDUCATION

 

ASK Data Communications New York, New York
 Citrix MetaFrame 1.8 July 2000
Morgan Stanley New York, New York
 Supporting Microsoft Windows NT 4.0 Core Technologies (Microsoft Course #687) November 1996
Supporting Microsoft Windows NT Server 3.51 (Microsoft Course #659) November 1996
Internetworking with Microsoft TCP/IP on Microsoft Windows NT 3.51 (Microsoft Course #472) December 1996
Supporting Microsoft Windows 95(Microsoft Course #540) December 1996
St. John's University Jamaica, New York
Bachelor of Science in computer science with a business minor June, 1994
Naval Guided Missile School Dam Neck, Virginia
Central Navigation Computer Class C School  July, 1996
Navigation Sub-System Team Trainer December, 1985
Special Weapons Systems Electronics Class A School January, 1984
Basic Enlisted Submarine School Groton, Connecticut
Basic Enlisted Submarine School August, 1983