Ghalia Yazdani
234 Bent Oaks Dr., Jackson, TN 38305, USA
Phone (731) 661-0161 Website: www.oocities.org/ghaliayazdani
Email: ghaliayazdani@hotmail.com
Profile
· Reliable and committed customer service oriented professional with 10 years of combined experience in the hotels and hospital industries.
· Proven track record of success in positions of increasing responsibility.
· Skilled in contract negotiations; articulate and persuasive in written and verbal communication.
· Highly motivated with a strong commitment to delivering quality service.
· Strong computer skills with demonstrated abilities to lead and work as team player.
Experience
Claims Representative (Sept 2003 - Present)
Social Security Administration, Jackson, Tennessee
· Determining the eligibility of benefits for Social Security applicants.
Assistant Manager Operation/Training (Jan 97 - June 2000)
Fatima Memorial Hospital, Lahore, Pakistan
· Trained Doctors, Nurses and administrative staff on MS Words, Internet, and Lotus.
· Conducted user's requirement analysis for new ORACLE database.
· Provisioning and procurement of PCs and other LAN related equipment.
· Designed computer lab setup and purchased furniture.
English Teacher (August 1994 - December 1996)
Korean Embassy School, Jeddah, Saudi Arabia
· Thought ESL from nursery to sixth grade.
· Setup computer lab to teach students on CBT (Computer Based Training)
Head Concierge ( Jan 1993 - July 1994)
Hyatt Regency Hotel Bethesda, Bethesda, Maryland
· Prepared payroll for the bell stand and concierge employees.
· Assisted guests business needs, such as providing access to fax, computer services, and typing center.
· Provided directions and information to guests about Maryland, Virginia, and Washington DC area.
· Nominated for the employee of the year
Front Office Representative ( June 1992 - December 1992)
Hyatt Regency Hotel, Houston, Texas
· Guests check-in and check out.
· Reservations
Control Cashier/Room Service Cashier ( Dec 1987 - May 1992)
Hyatt Regency Hotel, Dallas/Forth Worth, Texas
· Cashiers training and ensuring smooth operation for indoor-dining.
· Helped accounts department when needed
· Balancing and data entry of entire shift orders into NCR computer system.
Education
City University (June 2003 - Present)
Seattle, Washington
Masters of Business Administration
· Currently pursuing degree online.
Lane College (April 2003)
Jackson, Tennessee
Bachelor of Business Administration
· Valedictorian of graduating class.
· 3.9 Overall GPA.
Computer Literacy
Certificate in DOS, Dbase III, MS Word Perfect and Lotus 123. MS Word 97/2000,
Windows 95/98, Excel 97/2000, MS NT Workstation.