h · t É Ã ã Ð
Serial ID Probing Error messages When This Happens
Before sending page After sending page MPSS Confident
Pappi shut down Event number Non response close
One more question Links Summary Siebel
Survey Replacement Miscellaneous Steps
by - advait

Links page
Notepad - II

Serial #
Debbie, may I know the Serial # / Client ID of your computer, please? These will give me access to your customer information.

This number does not appear to be correct. The serial number should be a 10 digit number without alphabets, and the client ID has eight digits.

I am sending you a page from our website that will help you to find it on the case of the computer itself. The page will appear in the left side of our chat session. You could find the number from the invoice of the system as well.

Links:

Just click on the picture on the page that closely resembles the case of your computer. This will bring up a page that has further details on where to find the correct Serial #.

Top

Probing
Cristina, could you give me some more information about the issue, please? Also let me know whether you get any error messages in this regard.

Could you let me know since when has this been happening? Also, was anything changed with the settings, or did you install any new software after which you have started getting these messages?

Could you let me know what exactly happens when you try to use this program? Do you get any errors / messages, or does the computer freeze up?

Top

Error messages questions
Could you let me know the exact error message please? The exact words will help me find the details of the error faster.

Is this the only error message, or do you get any other messages other than this one too?

Do you get any error messages when Windows starts up? If yes, could you give me the exact message please?

Top

When this happens
May I know when exactly does this happen ? I mean does it happen only when you connect to the internet, or when you start some specific application ?

May I know when exactly does this happen ? Also, did you make any changes to the system configuration after which this started to happen ?

Top

Before sending page
I am forwarding to you a page from our website which will help you to resolve the issue.

Here's the page. It is titled ' ' and it will appear in the left side of our chat session.

Top

After sending page
The page contains detailed description of how to resolve the problem. But I would like you to follow the steps # THIS to THIS in particular.

For your convenience and future reference, you will also receive a detailed transcript of our chat session, along with the page links provided.

Top

MPSS
To promptly resolve your issue, I would like to direct you to the Microsoft Support Web page for further information. Please visit the Internet address below: http://search.support.microsoft.com/kb/c.asp?fr=0&sa=gn&lng=eng

When you get this page, type in technical document number (Q186102) adjacent to the 'Search for' box. Then click on the green arrow sign.

Please keep in mind that Gateway does support most of the Microsoft products we sell. I am directing you to this site for informational purposes only, not for support. Gateway encourages you to visit this site for useful information.

Top

Confident message
I´m confident that by following these steps your issue with using your CD will be resolved. We are here for you 24 hours a day, 7 days a week. If you have any questions just contact us and mention Service Request # 56449826. Let me know if there is anything else I can help you with on this issue?

I understand this this is lot of information. Tom, I will be back in a couple of minutes; if you have any questions about this, please let me know.

do you have any further questions about the page?

Top

Pappi
You are welcome. Do reconnect to us back anytime whenever you have any questions or face any problems with the computer, we are online 24 hours a day, 7 days a week to serve you.

I am really glad you have preferred Gateway Support. We at Gateway are available 24 hours for your service.

I'm glad the information was useful. It was a pleasure serving you.

Thank you for that kind gesture, . Its these comments that enlighten our day.

Thanks Patty for that kind gesture, and for the patience you have shown.

Windows Maintenance Guide

Customizing Windows for Personal Use (1 of 3)

Top

Shut down
I am sorry, we will have to close this chat session so that you could shut it down and check this out.

If this resolves your problem, well done! If, on the other hand, you require more help with this or another issue then please do not hesitate to re-connect with Gateway Technical Support.

Top

Event #
Please mention the Service Request # when you reconnect to us back, I have documented your issue under this number.

You can reconnect to us anytime, according to your convenience. We are online 24 hours a day, 7 days a week.

Top

Non-response close
Dean, I regret that we could not conclude our chat.

I see that you have disconnected from our chat session.

I was looking for some more information from your end in order to give an efficient resolution.

But I hope that the information I have provided is what you have been looking for.

But I hope that the steps which I have suggested will help you resolve the issue.

Should you require any further assistance, please reconnect back to us, we are here for 24 hours a day, 7 days a week.

For your convenience and future reference, you will receive a detailed transcript of our chat session today via email.

For your convenience and future reference, you will receive a detailed transcript of our chat session along with all the page links provided today via email.

Dean, thank you for using the Gateway Chat Support Center. Our session will now be closed.

Dean, thank you for using the Gateway Chat Center. Our chat session will now be closed. For your future reference, your Service Request # for this issue is:

Top

One more question?
Yes
  • Sure Jamie, please go ahead.

Noooo
  • I would like to, Vicky, but I apologize, we are facing high volumes of chat right now. I request you to reconnect back to us anytime later.
  • Please do reconnect to us back according to your convenience, we are available 24 hours a day, 7 days a week for your service.
  • Thanks for being so co-operative.

Top

Links

Top

Summary
To summarize our chat, you came with the issue regarding, the system shutting down.

To summarize our chat session, you were looking for specifications about your monitor.

To summarize our chat session, you were looking for a help on how to burn CDs.

To summarize our chat session, you were looking for memory specifications compatible with your computer.

To summarize our chat, you came with an issue regarding, installing printer drivers.

I have provided you with a page from our website which will resolve the issue.

I have given you the required details.

I have forwarded to you a tutorial from our website.

I have provided you with the necessary details.

I have forwarded to you a page from our website from where you can downlaod the drivers for the printer.

Top

Siebel

Top

Survey
  • We value you as a client and your satisfaction is important to us. I request you to take 40 seconds of your precious time to fill in the survey form which will pop up after this session has been closed. This will help us improve more on our service. Thank you for your time and co-operation.
  • Lindsay, I request you to give us a few moments more to fill in a feedback form which will pop up when you press the 'End call' button to close our chat session. This will help us improve more on our service. Thanks once again.
  • Lindsay, I request you to give us a few moments more to fill in a feedback form which will pop up when you press the 'End call' button to close our chat session. This will help us improve more on our service. Thank you.

Top

Replacement
  • Thanks for being so patient. I am sending you a page wherein you need to fill in your credit card details for the replacement of your device. XXXXX, please be rest assured that the credit card will only be used in the event that the part is not returned within 7 days and that Gateway provides the box and shipping label at our cost to facilitate the return.
  • The Card Verification Value (CVV) for your credit card is a unique three to four digit number printed besides the credit card account number or over the top of the credit card number depending on the credit card providers. We use the Card Verification Value (CVV) as a check to verify that the person making this purchase actually has the credit card in their possession.
  • http://www.support.gateway.com/support/faq/c-custserv/cserv25.shtml

Top

Miscellaneous
Talking to a robot:
Jamie, that is not so, I am very much a human being as you are. This is just how we work. I am very sorry if I sound too impersonal.
I've already done that !
That is alright, Jamie, I appreciate your understanding.
Steps:
I am giving you the exact steps on how to do this. Can you try them right now, or would you like me to give you the steps and an Service Request # using which you can reconnect to us back later? We are online 24 hours a day, 7 days a week.
Siebel transition:
  • As Gateway transitions to a more efficient Customer Relationship Management application, you will notice a few minor changes in the terminology we use when serving you. Perviously, Event Numbers were used to reference your contacts with Gateway. Beginning this month, we will be referring yoru contacts with a Service Request Number.
  • I apologize for the inconvenience, however Gateway is transitioning our Customer Relationship Management database to better serve you. As a result, I cannot access some of your records at this time.

Top

Steps
Enter BIOS Setup:
To enter the BIOS Setup, press the F1 key at startup. Keep pressing this key at an interval of about half a second, continuously, until you get the 'BIOS Setup Utility' screen. Make sure to press the F1 key right after powering ON the computer, because the process of starting up the computer is very fast.
Windows Start Menu / Safe Mode:
System Restore Me:
  • System Restore makes a snapshot of your computer's configurations, files, settings, and data. It then tightly compresses this snapshot and stores it on your hard disk, creating a restore point that you can revert to in times of computer crisis.
  • System Restore creates a restore point every 10 hours that your computer is on, and every 24 hours of real time. If your computer has been off for more than 24 hours, System Restore will create a restore point when you start up. You can also create your own point manually.
  • Description of the System Restore Utility in Windows Millennium Edition
  • How to Start the System Restore Tool From a Command Prompt
  • How to Enable and Disable System Restore
  • What will I lose? / Monitored File Types:
    System Restore monitors most system files with .exe, .vxd, .dll, .com, and .sys extensions. It does not monitor user-created files (for example, files that have .txt, .doc, or .xls extensions), the My Documents folder, Temporary Internet files (including the Internet Explorer History, Cookies, or Favorites files), the Recycle Bin, or the Windows Swap (.swp) file.
Device Manager:
  1. Click 'Start', point to 'Settings' and select 'Control Panel'. In the 'Control Panel', double-click on the 'System' icon. The 'System Properties' box will pop up.
  2. Click on the 'Device Manager' tab on the top of this box to access the 'Device Manager'. Here you will see a list of devices which form the computer.
  3. In the list, please check whether there are any red or yellow exclaimation (!) marks, or any question marks (?) adjacent to any of the devices.
  4. In the Device Manager list of devices, please check how exactly is the Sound card mentioned. I mean the name of the Sound card the way the Device Manager detects it.
Driver download:
  1. I am forwarding to you a page from our website from where you can download the drivers. The page will appear in the left side of our chat session.
  2. Please click on the 'Download' link next to 'File info' and above 'More info' on the page, under 'Video'. Here's the page.
  3. Once you download this file on your hard drive, just double-click it and the 'Readme' file will automatically pop-up. This file will contain the step-by-step details on how to install the drivers.
System Warranty information:
http://gateway.com/about/legal/home_warranty.shtml

Top

http://repconsole.webhelp.com/waef/managerconsole/BaseTranscriptRender.execute.j?meetingId=13763634&verbose=Y&encRepId=OhT1Gbx3NEs%253D%250A
http://www.cexx.org/liveshow.htm


9970467
This program has performed an illegal operation and will be shut down !
Q175703
10131037
technical chat:
11177960
13237196
http://support.gateway.com/s/software/microsof/7509595/faq/7509595fq17.shtml
Satisfied chat :
10141920
Processor drivers:
bratlady.com

Top

Symptoms in Siebel
Comm - Connection Issues
Comm - Connection Speed
Comm - No Dial Tone
Comm - Unable to Browse
Cosmetic - Heat Related
Cosmetic - Physical
Error - Entering
Error - Exiting
Error - Power Management
Error - Using
General - Eject Failure
General - Incorrectly Recog.
General - Noisy
General - Not Recognized
General - Part Missing/Wrong
General - Read Failure
General - Reboots
General - Shutdown
General - Write Failure
Lockup - Entering
Lockup - Exiting
Lockup - Power Management
Lockup - Using
Peripherals - Button/Wheel
Peripherals - Key/Tracking
Peripherals - Not Print/Scan
Peripherals - Perf. Quality
POST - Incomplete, No Video
POST - Incomplete, with Video
Power - Battery Issues
Power - No Power
Sound - Distortion
Sound - No Sound
Sound - Not Recording
Specs - Compatibitity
Specs - Driver Location
Specs - PID #/COA Inquiry
Specs - Part # Inquiry
Specs - Speed/Performance
Specs - Warranty
Tutorial Request
Video - Abnormal
Video - Display Settings
Video - Dot/Pixel Defect
Video - No Video
Not Required
Resolutions in Siebel
Add-On/Upgrade Order Placed
BIOS/Firmware
Configure
Create new ID
Driver
Escalated
Fdisk,Format,Reload
Fee Based - Accept
Fee Based - Decline
FOC or Parts Pull
Hold Code Removed
Install
Issued Credit
Onsite Dispatched
Order Cancelled
Perm Return
Price Drop
Provided Spec
Reboot
Redirected - Gateway
Redirected - NON-Gateway
Reseated
RPL Order
Service - In Warranty
Service - Out of Warranty
Status
Warranty Transfer
Not Required

Top

Counter