Clifford D. Ahrens
23 Lakeview Line, Dunnville, Ontario, N1A 2W8
Telephone/Cell: (905) 701-4161
E-mail: enhancedtech@porchlight.ca
 Web Site: http://www.enhancedtechnologies.com/

Expertise

Twenty-three (23) years of experience as a Senior Technical Writer/Editor and Contract Administrator assisting in the day-to-day operation of the Project Administration. My specialty includes ZACHMAN Frameworks, Infrastructure, Modelling, Pharmaceutical, Chemical, Financial on-line and end user documentation, Provincial and Federal Ministry documentation, Military experience in documenting equipment, inventory control, provisioning and instructional training. Familiar with the interpretation of detailed contracts and software design specifications, I regularly chart end user procedures for the following fields: Management, Production, SOPs, E-Commerce, Telecommunications, Electrical, Electronic, Electro-Mechanical, Mechanical and Hydraulic Systems, with several years experience in Human Resource Manuals, Industrial Health Safety, Environmental Regulations and ISO 9002 and 9001 documentation standards.  I am also skilled in all aspects of Course Design, Need Analysis, CBTs, Training Presentations, Visual Aids and SAP modules (Sales & Distribution (SD), Materials Management (MM), and Purchasing (PUR)).

I am an assertive self-starter with strong creative and analytical skills, a team player that can work effectively in a group environment or independently as required.

Availability

Available with two (2) week notice. Willing to relocate and work On-Site (Canada or USA) or Off-Site from home office. 

Listing of Major Clients

Listed below are completed contracts and repeat clients. A more detailed list is available on request.  

Banco Popular, Santo Domingo, Dominican Republic.  
Senior Technical Writer:  April 2004 to May 2004 (Enhanced Technologies). 

Support changes and facilitate compliance with a new enterprise-wide anti money laundering infrastructure for the Anti Money Laundering Project and provide “Train the Trainer” manuals and training aids for each of the business units.

Department of Public Works and Services, Iqaluit, Nunavut.
Documentation Team Lead / Senior Technical Writer:  January 2004 to March 2004 (Planet4IT).

Schedule meetings, provide guidance and support to project team members. Policy, Standard, Guideline and Procedural development for Informatics Services Manual (ISM) posted on the intranet and internet web sites. Prepare weekly project status reports and review existing Naming Conventions to determine the impact on existing documentation.

Royal Bank of Canada, 7th Floor, 315 Front St., Toronto, Ontario.
Senior Technical Writer:  October 2003 to December 2003 (Ian Martin Associates). 

Support changes and facilitate compliance with new ATM software supplied by IBM. Create Functional Specifications and Test Cases and validate them against the Functional Design Specifications. Input Documents into Compuware’s Reconcile and combine different versions of file repositories and propagate all updates between them. Prepare weekly project status reports and participate in the review process to determine what documentation is required and the impact on existing documentation

The Ministry of Community, Family and Children’s Services (MCFCS), 5255 Yonge St North, Toronto, Ontario.
Senior Technical Writer:  April 2003 to September 2003 (Computer Horizons ISG).

Restructuring, formatting and set up of documentation related to Information Technology Service Management (ITSM) / Information Technology Infrastructure Library (ITIL) processes (incident, change configuration and release management). Establish and initial management of the documentation for the OCC and control process. Identify and resolve documentation gaps for operational and process documentation required to effectively support SDMT. Document and help evaluate new Disaster Recovery Plan. Create and format training materials related to the ITSM/ITIL processes.

Gamma-DynCorp Medical Laboratories, 115 Midair Court, Brampton, Ontario.
Senior Pharmaceutical Technical Writer:  November 2002 to March 2003 (Enhanced Technologies).

Responsible for a Technical Audit and Review of the three existing Human Resource (HR) Manuals and assess for compliance with new Ontario Laboratory Accreditation (OLA) regulations. Create and Plan realistic target dates for compliance and certification. Development of templates and forms for new HR Manual. Arrange and prepare project status reports for weekly progress meetings. Ensure all timelines and commitments of several work groups from the Quality Support and HR teams are achieved. Interview HR staff and Department Heads of the three (3) Ontario Laboratories and create, combine and standardize procedures from the three separate HR Manuals in to one approved Master.

Archives of Ontario, 77 Grenville Street, 3^rd Floor, Toronto, Ontario.
Senior RFP Technical Writer:  October 2002 to November 2002 (Cognicase). 

A 4-week contract working with Archive staff writing an RFP for data entry services to transfer paper based records into an electronic system for the Archives off-site holdings.  The RFP includes; required data entry clerks, the overall mgmt of the project, specifically outlining the data entry standards, top-level approach and establishing priorities.

Bank of Montreal, First Canadian Place, 22^nd Floor, Toronto, Ontario.
Senior Technical Writer:  September 2002 to October 2002 (Mastech).

A 4 week contract working closely with software developers to author and design help screens for the new BOM business web site using RoboHelp 2002 for an early September release.

GlaxoSmithKline, 7333 Mississauga Road North, Mississauga, Ontario.
Senior Pharmaceutical Technical Writer:  April 2002 to September 2002 (CSI Consulting).

Responsible for ensuring that all documents related to Qualification, including: Regulatory submission documents, process validation reports and insuring batch production records are complete and technically accurate including updating the Stability and Production Master Formulae. Develop new and update original SOP’s from engineering and developers notes. Assist in the development of tools required to achieve compliance within the Qualification Team and the pharmaceutical facility. Ensure all timelines and commitments from the Quality Support and Qualification team are achieved.

Royal Bank of Canada, 11th Floor, 315 Front St., Toronto, Ontario.
Senior Technical Writer:  February 2002 to March 2002 (Modis). 

Support changes and facilitate compliance with a new enterprise-wide anti money laundering infrastructure for the Anti Money Laundering Project. Provide a “Train the Trainer” training manual and facilitate training for representatives from each of the business units.

Management Board Secretariat, 77 Wesley Street, Toronto, Ontario.
Senior Technical Writer / Librarian:  January 2001 to January 2002 (Asset Computer).

Schedule meetings; provide guidance and support to project team members regarding the interpretation of Zachman Architecture as it pertains to individual team projects and technology. Research and Maintain the Architecture Library and Artifact Security on the MBS Extranet web site on an ongoing basis. As the business and technical environments evolve, make required changes to the various e-commerce solutions posted on the intranet and extranet web sites for various business partners. Participate in the Tools & Repository Workshop, prepare weekly project status reports and review existing Naming Conventions to determine the impact on existing documentation.

Canadian Institute of Health, 90 Eglington Ave East, Toronto, Ontario.
Senior Technical Writer:  September 2001 to November 2001 (DataList).

Document the design and development of a provincial wide Data Warehouse for health information linked an individual’s health card. Participate & review process to determine what documentation is required and the impact on Ministry of Health Smart card Project. On-site meetings every Friday balance of contract worked from home office.

Ontario Power Generation (OPG), 700 University Avenue, Toronto, Ontario.
Senior Technical Writer:  October 2000 to January 2001 (Maxi Resource Group).

Write, Edit and Validate Functional Test Case Scenarios (Power-up, Emergency Shut-down, Grid Transfer, and Normal Shut-down) using Proprietary Software for the Nuclear IT Service Information Group located at Darlington, Pickering and Bruce Nuclear Power Generation Plants. Document Disaster Recovery Plan.  Schedule meetings and participate in the review process to determine what documentation is required and the impact on existing documentation for privatization.

Treasury Board of Canada Secretariat, 6th Floor, 275 Slater St., Ottawa, Ontario.
Senior Technical Writer:  September 2000 to November 2000 (Enhanced Technologies).

Write, Edit and Validate Treasury Board of Canada documents and update repositories (Enhanced Framework for the Management of Information Technology Projects and The Management of Information Technology). Schedule On-site meetings every 2^nd Friday, prepare project status reports and participate in the monthly review meetings to determine what documentation is required and the impact on existing documentation.

DATEX Communications (ACS Toronto), 2700 Lakeshore West, Mississauga, Ontario.
Senior Technical Writer:  June 2000 to August 2000 (Enhanced Technologies).

Write, Edit and Validate the Help Desk, Training, Operations and Design Manuals for all e-commerce projects. Provide documentation and support for ACS - iCARs web-based billing and customer care platform, to be used by Innofone in the management of its customer service requirements and billing. Schedule meetings, prepare weekly project status reports and participate in the review process to determine that documentation is required and the impact on current documentation.

Ministry of Social Services, 880 Bay Street South, Toronto, Ontario.
Senior Technical Writer:  March 2000 to May 2000 (Eagle Professional).

Write, Edit and Validate the BTP Help Desk Procedures. Schedule meetings and participate in the review process and co-ordinate offsite meetings with Bell Signature, Anderson Consulting and End Users to determine what documentation is required and the impact on current documentation.

Ministry of Natural Resources, 101 Bloor Street West, Toronto, Ontario.
Senior Technical Writer:  Dec 1999 to Feb 2000 (Eagle Professional).

Responsible for the Technical Writing and Validation of the Y2K Project. Schedule meetings, participate in the review process and co-ordinate offsite meetings with Management Control, Project Engineers and End Users to determine what documentation is required and the impact on current documentation and information mapping using ESRI program (Hunting, Wildlife, Lands and Waters and Forestry).

Information Management System (ISM), 251 Consumers Ave, Toronto, Ontario.
Senior Technical Writer: Sept 1999 to Nov 1999 (Ajilon Canada).

The Technical Writing and Validation of the Help Desk, Operations and Design Manuals for the WIT Capital e-commerce project (stock and commodity trading over the Internet). Schedule meetings between end Users, prepare weekly project status reports and participate in the review process to determine that documentation is required and the impact on current documentation.

Ontario Municipal Employees Retirement System (OMERS), Toronto, Ontario.
Senior Technical Writer: April 1999 to Aug 1999 (Enhanced Technologies).

The creation of OMERS new IT Systems Operations Guide and the documentation of Systems Up-grade to NT and NetWare 5 including Detailed documentation as per guidelines for all workstation and server configurations (not limited to): Functional Specifications for standard Workstation and Server images, Functional Specifications for packaged software, Operations Guides, User manuals, Application Certification and Test Checklists, Detailed Design, Migration and Run books. Schedule meetings, prepare weekly project status reports, and conduct interviews with software engineers and programmers, review and up-date of Company Operations and Procedures Manual for Third Party Systems Hand-off. Detailed documentation as per MTO guidelines for all workstation and server environments.

Deutsche Bank, Toronto, Ontario.
Senior Technical Writer: Feb 1999 to April 1999 (Enhanced Technologies).

Responsible for the Technical Writing and Validation of a Systems Operation Guide, Up-dating the Company Operation and Procedures Manual and documentation of all Y2K testing.

ZENON Environmental Inc, 845 Harrington Cart, Burlington, Ontario.
Senior Technical Writer: May 1998 to January 1999 (Enhanced Technologies).

Responsible for the Technical Writing and Validation of Operations, Maintenance and Illustrated Parts Manual to the appropriate MIL-STANDARDS for the newly designed Water Purification System for Department of National Defence. All documentation complied with ISO 9002 specifications.  Schedule meetings prepare regular project status reports, develop and maintain the Project Master Schedule using MS Project.

OmniLogic, York Mills Centre Suite 600, 20 York Mills, Toronto, Ontario.
Senior Technical Writer: April 1998 to January 1999 (Enhanced Technologies). 

Provide Customized End User Manuals for the installation, administration and management of a site utilizing the Sales & Distribution (SD), Materials Management (MM), and a Purchasing (PUR) module. Provide an SD Training Manual with specific examples of how to conduct sales transactions, accounting for those transactions, and remote sales force automation. Provide a MM Training Manual with practical examples of how to structure and manage a department. Provide PUR Training Manual with examples of how to design and run standard financial reports, develop custom financial reports, and create cost and performance measurement reports.

Cybermation Inc. 80 Tiverton Court, Markham, Ontario.
Senior Technical Writer: Jan 1998 to April 1998 (Enhanced Technologies). 

Responsible for the Technical writing of new Software Installation Guides and Operational Manuals for the ESP WorkStation. Participate in the product design and the review process. Research new products and functions to determine that documentation is required and the impact to the current documentation where applicable.

Albright & Wilson Ltd., (Rhodia) Chicago, Illinois, Port Maitland and Mississauga, Ontario.
Senior Technical Writer: Dec 1995 to Nov 2000 (Enhanced Technologies). 

Responsible for the Technical Audit and Review of the existing Health, Safety and Environmental Manuals and asses Chicago, Port Maitland process plants and Mississauga Laboratory for compliance with new government chemical processing regulations, including writing of Stability and Production Master Formulas. Create and Plan realistic target dates in compliance with ISO 9002 certification. Development of in-house production control forms and requisition sheets in compliance with ISO 9002 certification.  Develop, document and implement a five-year Health, Safety and Environmental Plan with realistic target dates in compliance with ISO 9002 certification. Document Disaster Recovery Plan.  Development of an ISO 9002 training course, using Needs Analysis, CBTs and Visual Training Aids. Implement basic training for all personnel involved in the new process control system and ISO 9002 documentation and updates. Work at all four site locations and home office.

Environmental Waste Management Corp. (EWMC) 283 Station Street, Ajax, Ontario.
Senior Technical Writer: Sept 1996 to Dec 1997 (Enhanced Technologies). 

Set up, and manage the Documentation Department consisting of two writers and a graphic artist. Duties included the Design, Technical Writing and Validation of new Installation, Operational, Maintenance and Training Manuals for the MD-1000 Medical Waste and M-3000 Tire Reduction Systems. All documentation complied with ISO 9002 specifications for future government certification. Development of Training Courses, using Needs Analysis, CBT's, and Visual Training Aids. Implement basic training for new employees and service personnel. Provide on-line documentation for application and proprietary diagnostic software. 

Education

Secondary School: (Certificate Issued)

·          Four-year Electronics with extra credits in Advanced Math and Physics - Ancaster High and Vocational School.

College: (Certificate Issued)

·          Electronic Technician with extra credits in Math and Instrumentation - Mohawk College, Hamilton, Ontario.

Adult Education Day Programs: (Certificates Issued)

·          Technical Writers and Management Program - University of Waterloo, Ontario.

·          ESP Workload Management and Documentation - Cybermation - Training Centre, Toronto.

·          SAP R/3 Navigation and Business Software – OmniLogic - Training Centre, Toronto

·          Information Mapping, Developing Procedures, Policies and Documentation - OmniLogic - Communicare Training Centre

·          Enabling e-government – MBS - Showcase 2001, Toronto Convention Centre, Toronto

·          New Manager & Team Leader Workshop – MCFCS - Professional Development Institute, Ottawa

Night School Programs: (Certificates Issued)

·          Quality Control Technician - Mohawk College, Hamilton, Ontario.

·          Certified Industrial Management Program (CIM). - McMaster University Ontario.

·          Management Development Certificate program - York University, Toronto, Ontario.

·          Business Law Certificate program - York University, Toronto, Ontario.

References and Qualifications

Business and Personal references, and examples of various draft manuals, bulletins and illustrations are available upon request.