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Mar 2002
–
Time Warner
Cable
Herndon, VA
Director of Web
Services
My primary
responsibility is to assist in the definition of the web strategy for the
organization and the 40 divisions of the cable company. Secondary tasks
include managing the development of a centralized bill payment solution
and investigating the creation of a Customer Service Portal for the
company.
Time
Warner Cable Website Project
- Technologies:Websphere v5
Application Server, WASD v5, Struts, J2EE, JSP, DB2, Apache, Tomcat,
WebTrends
- Worked with marketing to define requirement for the launch
of the twc.com website
- manged
a team of contractors and internal resources to develop and launch the
website
- managed
an effort to integrate web analytics software ( NetIQ WebTrends ) into
www.timewarnercable.com
- re-launched www.timewarnercable.com sixty days later
to coincide with company rebranding which required a new look and feel
to match the new corporate direction.
- Managed
the RFP Process of identifying external vendor to assist TWC with web
strategy
- worked
with internal infrastructure team to install and support the application
CSR
Portal Project
- Technologies:Websphere v5
Application Server, WASD v5, Websphere Portal
- Worked
with various divisions to identify the needs for a customer service
portal
- Evaluated technology in the
Portal space to determine the best vendor to solve the problem
- Managed
building of proof of concept portal application to validate the
technology and the assumptions if the requirements.
- Starting to evaluate the
PeopleSoft Portal product to determine if the product can be a viable
alternative to the Websphere Product
Bill
Payment Administration Tool
- Technologies:Websphere v4
Application Server, WASD v5, Struts, J2EE, JSP, DB2
- Hands
on technical lead for developing web based tool for ten cable divisions
to remotely configure and support the Bill Presentment Application
- Wrote
initial design documentation, functional specification, and installation
and configuration documents
- Developed code for the tool
Bill
Payment & Presentment Application Hosting
- Technologies:Websphere v4
Application Server, WASD v5, Struts, J2EE, JSP, DB2
- Managed the
integration of a centralized bill payment and presentment solution for
ten Time Warner Cable Divisions
- Assisting in
the architectural design, the support procedures and the technical
review of the solution.
- Working the the
division stakeholders to ensure the project is a team effort and not
corporate forcing a solution on the division
Jan 2000 – Nov
2001 InterWorld
Corporation
New York, NY
Director Professional
Services
Manage
large complex e-commerce customization projects for InterWorld. The
projects required interacting with senior level resources on the client
side as well as the external consulting partners brought in by the client.
I also was a resource to the Sales Organization to participate in key
senior level pre-sales activities for complex engagements by assisting in
proposals, staffing recommendations and the sales close when deemed
necessary.
Marks
and Spenser UK
- Managed
team of 10 InterWorld Engineers to migrate and enhance e-commerce
site.
- Managed
relationship between the other consulting partners (WebMethods,
InterWoven) and InterWorld to ensure proper interfacing between all team
to provide an integrated solution.
- Brought
in to manage the project after initial effort was over budget and
mismanaged to ensure fixed-bid project was brought in on schedule
DisneyStore.com, NASCAR.com;
DisneyTickets.com
- Managed
team of 4-7 InterWorld Engineers to migrate and enhance e-commerce site
during an eight-month, million-dollar engagement. Managed
relationship between the other consulting partners and InterWorld to
ensure proper interfacing between all team to provide an integrated
solution.
- Gathered and reviewed all
technical requirements as well and business requirements from Disney and
partners for enhancing the new stores. Store ran successfully through
the christmas season with increased sales over the previous year.
Verizon
- Worked
with client project manager and twelve business user’s to gather
requirements for building web-enabled catalog of Verizon’s data products
during a four month engagement; developed project plan including scope
and estimated costs of project.
- Worked
with client to create a team with the proper mix of resources to ensure
a successful transition of the project to the client’s resources.
ZainyBrainy.com
- Managed
InterWorld’s development of the site with five resources and four client
resources.
- Managed
the development of the functional prototype in thirty days while working
with client to finalize requirements in time for a Christmas 1999
launch.
June 1999 – Dec
1999 InterWorld
Corporation
New York, NY
Senior
Manager Field Technology Services
- Managed
team of engineers, documentation and quality assurance resources that
created customized e-commerce packaged solutions for key InterWorld
clients. The team comprised of 18 staff members and 2 additional
Managers to assist with the engagements. The solutions were a complete
package including installers, documentation and technical resources to
assist in the knowledge transfer.
July 1998 – June
1999 InterWorld
Corporation
New York, NY
Senior
Product Manager
Product
Manager for Commerce Exchange 3.0 release, member of senior management
team involved with the planning of the overall product development
effort.
- Account Management
Services:
Tasks include design specifications, scheduling, management of four
resources and software development process review. Designed and
developed prototype Account Management Active-X Tool to support the
management of customer and groups in the Commerce Exchange eCommerce
System. Utilized XML tools, C++ and support both browsers through
plug-ins.
- Installation Application:
Tasks
include design specifications, scheduling, and management of one
resource and software development process review. Created process for
automating the construction of a cross-platform installer for the
Commerce Exchange application on the UNIX and NT operating systems.
Reduced product installation time from two days to one day through
simplified interface and documentation.
1993 – July
1998
Lotus Consulting Services
New York, NY
Organizational responsibilities
include contributing technical expertise to the development of engagement
proposals, Delivering proposals and presentations to potential clients,
mentoring other members of the organization, advising technical resources
in their career development, and providing hands on technical support to
engagements whenever necessary.
System Architect
- Manager/Technical Lead for
McGraw-Hill/Platts Editorial Interface System; Managed client
expectations, expenses and budget of project. Tasks include design phase
of client tool and data flow design for Notes and Oracle
interaction. The tool was implemented with Java, Servlets
and Lotus Notes
Engagement Project
Manager
- Manager/Technical Lead for
IBM WISDDM Project Methodology Management Tool; Managed client
expectations, expenses and budget of project. Tasks include design phase
of client tool and data flow design for Notes and Microsoft Access
interaction. The tool was implemented with Microsoft Visual Basic
and Lotus Notes
Engagement Technical
Leader
- Lead
Engineer for AT&T Network Notes Welcome Kit and Network Notes
Administrator tools. Tool written in Visual Basic with Hitest API and
Hitest VBXs.; responsible for documentation to support the tools.
Principal
Software Engineer ( Lotus Development Cambridge, MA )
- Team
member for development and support of the C and the HiTest API to Lotus
Notes. Specific responsibility was Lead engineer for porting all APIs to
the Macintosh platform.
1992 –
1993
Archetype
Inc.
Waltham, MA
Product
Software Development Manager/ Lead Developer
- Managed
team to develop image database/print server product to facilitate the
printing of newspapers and magazines in a networked environment.
- Supervised engineers and
coordinated with the Sales, Marketing and Quality Assurance Teams on the
point release of product. Traveled to customer sites to resolve issues
and discuss feature enhancements and worked with Support Team to respond
to testing issues or problem calls from customers.
1990 –
1992
Articulate
Systems
Cambridge, MA
Engineering
Project Manager/Lead Developer
- Managed
group of four engineers for the development of major revision of
company’s voice recognition software. Tasks included initial requirement
gathering, project scheduling and software development process review.
Completed project through the Alpha cycle, on time and on budget until
company investors cancelled project due to marketing costs.
Senior
Software Engineer
- Responsible for application
design and development of the application modules for the organizations
software products.
1988 –
1990
Relay
Communications
Danbury, CT
Software
Engineer
- User
interface development and testing on Carbon Copy Mac development team.
We successfully migrated the application from the PC platform to
the Mac to provide the company with a solution for the major OS
platforms.
1987 –
1988
Arthur
Young
New York, NY
Software
Engineer
- Macintosh Application
Developer for audit tools used by company to simplify the information
gathering process of client audits.
1985 –
1987
Earthrise
MicroSystems
Columbus, OH
Software Engineer
- PC/DOS
Application Developer, developed point-of-sale systems and inventory
systems for small retail stores. Worked with a team of six engineers
through the full development lifecycle. Applications reduced paperwork
and provided better understanding of daily sales activities.
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