Resume

SUMMARY OF QUALIFICATIONS
* Over 8 years of experience in all aspects of Operations Management.
* Diverse professional development, including shipping/receiving, inventory control, contract and business transactions, customer service, personnel and transportation management.
* A committed team player, with a proven ability to meet and exceed set goals and deadlines.
* Exceptional focus and follow through abilities, with a record of efficiency and productivity.
* Work effectively with colleagues and clients at all levels.
* Detail orientated multi-tasker, with exemplary organization and task management skills.

PROFESSIONAL EXPERIENCE
UPS LOGISTICS GROUP, Chicago, IL 07/99 – 11/01
Operations Manager
* Responsible for all aspects of the dedicated delivery operations for three separate locations, with input throughout entire planning and implementation process; designed and introduced operating standards for each location.
* Handled personnel issues, encompassing hiring, development and discipline, reducing employee turnover rates by 400%; supervised driver safety training, DOT compliance and accident investigation.
* Provided exemplary standards of customer service; resolve customer claims, disputes and complaints, while ensuring timely delivery of orders and shipments.
* Managed expense statements and P&L reports for all operations amounting to $4million annual revenue.
* Achieved on-time delivery rate of over 98.5%, maintained profit levels above set targets, and increased revenue by more than $500,000 for all 3 customers.

US OFFICE PRODUCTS, Traverse City, MI 06/89 – 04/99
Warehouse/Transportation Operations Manager (1995 – 1999)
* Responsible for overall operation of warehouse center, servicing over 2500 customers throughout Michigan, with more than $3.5 million in sales revenue.
* Managed fleet of over 20 vehicles, and supervised more than 30 employees, encompassing delivery, warehouse, sales, administrative, customer service and supervisory personnel.
* Ensured accuracy and timely delivery of more than 520 daily orders, including purchasing and inventory; achieved 98.7% on-time delivery rate, and 98.9% order accuracy rate.
* Controlled inventory levels and quality control for 4500 SKUs and 3200 daily line items.
* Implemented and oversaw safety and employee policy programs, lowering staff turnover rate to less than 16%; managed DOT compliance for a fleet covering over 1 million miles annually.
* Lowered operating expenses to 15% below other district facilities, increased contract sales by up to 62%.

Shipping and Receiving Supervisor (1994 – 1995)
* Directed receiving of incoming products, order fulfillment, and shipping outgoing orders and stock.
* Responsible for purchasing, inventory and general warehouse operations; supervises 12 delivery and warehouse personnel.

Route Driver/Warehouseman (1989 – 1994)
* Delivered orders, handled shipping and receiving, inventory and customer service issues.

CERTIFICATIONS
Current CDL Class “A” License
DOT Medical Certificate
OSHA Safety Regulations training (including forklift training and lockout tag-out procedures)
Various Management Training Courses, USDOT, OSHA, Michigan Truck Safety Commission, JJ Keller & Associates, DGI Institute (including safety and hazardous materials regulations)
Private Pilots License, Northwest Michigan Aviation, 1997

COMPUTER SKILLS
PC, Excel, Word, Access, AS400, Fleet Routing and Dispatching Programs, Inventory Control and Order Management Programs

KEYWORDS
Logistics Manager, Transportation Manager, Distribution Manager, Operations Manager, Warehouse Manager.

References Available Upon Request
Willing to relocate
Available to travel