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Almost Everything You Need to Know About Your
Packard Bell Computer
PB 600 Troubleshooting Page
Here is some more great stuff that I was sent by email. Enjoy
:)
IDE
Device Resource Conflicts In Windows 95 On The PB600
Symptom -
1. In System Performance, any of the devices may be running in
MS-DOS Compatibility mode, and/or
2. The two IDE controllers have conflicts in Device Manager,
and
3. The CD-ROM drive is not listed
Policy -
In general, DO NOT advise end-users to edit the Registry. However,
at this time the only known method of correcting the issues listed above
are to modify the Registry.
Cause -
After detection of hardware, an invalid entry is made into the system
registry. This causes Windows 95 to see a conflict when the devices
are otherwise functioning without conflict.
Resolution -
1. Make a backup of the registry by copying SYSTEM.DAT
and USER.DAT in C:\Windows to SYSTEM.BAK and USER.BAK. (These files
are hidden and will need to be unATTRIBed before copying if it is done
from a command prompt.)
2. Click on Start, then Run
3. Type REGEDIT and press <ENTER>.
4. Click on EDIT and select FIND.
5. Type "NoIDE", (type exactly as shown without the " ") and
then select Find Next.
6. When it has been found:
a. Highlight the NoIDE and delete it, OR
b. Right click on NoIDE and select MODIFY. Change the value
to 00.
7. Close REGEDIT and restart Windows.
IDE
Device Resource Conflicts In Windows 95 On The PB600, (Alternate Fix)
Symptom -
Windows 95 reports IDE device resource conflicts.
Cause -
The cause of this issue is an incorrect registry entry.
Resolution -
1. Go to the Start button.
2. Go to Programs.
3. Go to MSDOS prompt. (Do not retreat to DOS Mode.
Go to the MSDOS Prompt through Windows.)
4. From the C:\Windows\Desktop prompt, type EDIT FIXREG.REG
5. In the blank screen it brings up, type the following:
(note, the top and bottom lines are case sensitive, and REGEDIT4 must be
the top line.)
REGEDIT4
[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\IOS]
NoIDE"=hex:00
6. Save and exit. This will create a file called FIXREG.REG
on the user's desktop.
7. Exit the DOS prompt
8. Double click on the new icon on the desktop.
9. Click OK on the message it brings up, and then reboot the
system.
Check Device Manager, and see if the problem is solved. This should
set the registry to let it install all the necessary drivers to get the
drives out of compatibility mode, and will usually fix the CD-ROM problems
that are often associated with this problem.
If all seems OK, then delete the file created, or move it to a different
location. A good idea, may be to back up the SYSTEM.DAT file before
doing this, just in case.
PB600
With BIOS 1.17 Continuously Rebooting
Symptom -
An end-user may experience their system continuously rebooting. thereby
preventing it from entering Windows.
Cause -
Having NOEMS and i=b000-b7ff on the EMM386.EXE line may cause the system
to go into a continuous reboot loop.
Resolution -
Upgrade the BIOS to version 1.18. A temporary work-around would
be to remove the NOEMS and i=b000-b7ff on the EMM386.EXE line.
Unable
To Get 16.8 Million Colors At 800x600 With The CL-GD5430
Symptom -
The Users Guide included with the system has a table that shows 800x600,
16.8 Million color with 2 MB of video RAM. However, after upgrading
to 2 MB of video RAM an end-user might not be able to change the Settings
to 800x600 with 16.8M colors.
Cause -
The cause of this issue is unknown at this time.
Resolution -
According to Cirrus Logic that particular color depth is not obtainable
with the GD5430 regardless of any increase in video memory. A CL-GD5434
chip set will support 800x600xTrue Color (24 Bit) with 2MB of video memory.
Escalate the call for a motherboard exchange.
PB 600
Motherboard's Choppy Sound Output
Symptom -
End-users of PB600 motherboard based systems might experience choppy
or distorted sound when trying to play MPEG of AVI files. One reoccurring
symptom is a reverberating distortion of the sound in the Silent Steel
MPEG software.
Cause -
BIOS version 1.07 and 1.11 sometimes cause adverse sound output when
running MPEG and AVI files.
Resolution -
Flash the BIOS to version 1.17 or 1.18 to rectify this matter.
Clearing CMOS
On The PB600 Motherboard
Symptom -
The CMOS needs to be cleared on the PB600.
Cause -
The cause of this issue is unknown at this time.
Resolution -
The CMOS settings on the PB600 motherboard can be cleared using J29,
the onboard battery jumper. Jumper 1-2 on is default. Jumper
off will clear. Leave the jumper off for 60 seconds to be certain
CMOS settings are cleared.
PB600:
"Invalid Configuration Error"
Symptom -
With Windows 95 as the operating system, this motherboard will often
enter a state where it gives "INVALID CONFIGURATION ERROR" message
during the POST even though the device settings in CMOS are correct.
Cause -
The cause of this issue is unknown at this time.
Resolution -
Enable the "reset configuration data" setting and disable the Plug
and Play function. Then the system will consistently boot without
generating the error message. Locking out the PnP functions returns
control of more of the system to the user. Go to the CMOS Setup, Advanced
menu and select "YES" for the Reset Configuration Data.
PB600 Motherboard
Without Cache
Symptom -
There are PB600 Motherboards that do not have on-board cache.
Note:
BPCS 181330 does not have on-board cache.
BPCS 181002 does have on-board cache.
Cause -
The cause of this issue is unknown at this time.
Resolution -
Match the BPCS number of the manual to the one on the system.
If the system should have cache, use the replacement BPCS 181002.
K PBTV & IRQ Availability
Symptom -
Cause -
The availability of IRQ in Windows depends on the number of devices
installed which use up IRQs to address the CPU. All 286 to the present
systems are limited to 15 IRQs. Therefore, to avoid IRQ unavailability
the end-user must free up at least one IRQ for the PBTV. If all system
IRQ resources are used by system devices then installing PBTV will cause
an IRQ conflict. (The claim that the Cirrus Logic Video chip set CL-5433
takes two IRQs has not been verified by testing. The Video only takes one
IRQ for its operation ).
Resolution -
Make sure two devices are not using the same IRQ.
Video
Difficulties When PCI Burst Mode Is Enabled
Symptom -
Some of these components exhibit functional problems when PCI Burst
mode is enabled.
Policy -
Assure the end user that while performance gains can be obtained for
graphically intensive applications like CAD packages, Intel continues to
recommend a default setting of Disable for PCI Burst mode.
Cause -
The Cirrus 5430 and 5434 hold times did not meet PCI Burst pecifications.
Resolution -
Intel recommends the default PCI Burst mode setting to be "Disabled."
In Windows, and with a majority of Windows-based applications, enabling
PCI Burst mode achieves very little performance gain (with the exception
of the use of graphically intensive applications like CAD packages as mentioned
above).
Note: Intel understands some add-in video cards will enable PCI
Burst mode, in
which case enabling PCI Burst mode is appropriate.
Some
PB600 May Produce Sound Distortion
Symptom -
Some PB600 BPCS #842702112 sound card I 28.8 AMSP #030089
may produce sound distortion playing some WAV files or the Navigator Welcome
message.
Cause -
The cause of this issue is unknown at this time.
Resolution -
The replacement for this sound card is the sound II 28.8 AMSP #030107.
PB600
Power Management Settings
Symptom -
Some systems using the PB600 MB with Windows 95 format 556020 may cause
the Power Management setting in CMOS to be set to Customize with an Idle
Time Out of 15 seconds. This will cause the system display to shutdown
after no detection of activity on the system within 15 seconds (normal
for this setting). However, this does not affect the functionality
of the system.
Cause -
This issue is caused by the Power Management Mode in the CMOS Setup
being set to enabled, as well as Power Management in Windows 95 Control
Panel.
Resolution -
From the task bar go to the Start/Settings/Control Panel/Power icon.
Change Power Management to Off. Shutdown the system and go into CMOS
setup. Select Power from menu bar. Change Power Management
Mode to disabled.
CMOS
Checksum Error On PB600 Systems
Symptom -
The system produces a CMOS checksum error on bootup.
Cause -
Some PB600 systems may have been shipped with the Battery Enable jumper
in the disabled position causing a CMOS checksum error to occur on system
startup. Note that this is but one possible cause for a CMOS checksum error
and other known issues may apply to the situation.
Resolution -
Place the battery jumper in the IN position to resolve this issue.
Some
PB600 MB May Fail To Accept EDO In Bank 3
Symptom -
There is a small possibility that some PB600 systems may fail to accept
EDO-RAM in Memory Bank 3.
Cause -
This issue was discovered on a test MBI 609 PB600 MB and may not relate
directly to the PB600.
Resolution -
There is currently no known resolution to this issue. (Simply try putting
the EDO in Bank 2)
PB600
BIOS 1.07 Causes Broken Sound In 3D-Body
PB600
BIOS 1.07 Does Not Support 3 1/2 Inch 3-Mode Floppy Drive
32-Bit
Setting May Cause Conner Drives To Distort Data On PB600
When the 32-Bit I/O is enabled with Conner CFA850, and 1275 Hard Drives,
the system may display "Missing Operating System" error messages.
Data distortion may be a problem as well. There is no issue when the 32-Bit
I/O is disabled. Conner Hard Drive data-noise sensitivity is the
suspected cause, Conner is expected to do rework on their Hard Drives.
PBTV4
May Cause Color Change And Mouse Lock On PB600
If PBTV4 is in the system, and Power Management is enabled in Windows,
there may be a color change when a key is pressed to wake the system. The
keyboard will work, but the mouse may be locked. Cirrus Logic is expected
to provide PB with a special edition VGA BIOS.
PB600
Fails To Recognize Seagate Drive When Twin Mitsumi Cd-Roms Present
The PB600 MB does not recognize any Seagate drives (ST3780A, ST5850A,ST31220A)
if twin Mitsumi CD-ROMs are connected to the secondary IDE connector.
Currently, this is the only HD experiencing trouble with the Mitsumi Twin
CD-ROM Drives. If Internal
Header
Is Disabled In CMOS Windows 95 Will Reassign Port
Symptom -
When the Internal Header is set to "Disabled" in CMOS, Windows 95 will
reassign the port to the first available COM address.
Cause -
The cause of this issue is unknown at this time.
Resolution -
To prevent this, set the internal header to COM 3 or 4.
PB600
System Locks When Power Management Enabled And PBTV4 Present
PB600
Cannot Use More Than 16 Colors in Windows NT 3.51
PB600 systems cannot use more than 16 colors when using Windows NT
3.51. In order to increase the color range, upgrade the BIOS to version
17.
Pb600 In Sleep
Mode
Issue -
PB600 systems with BIOS versions 1.13 to 1.17, and Windows 95, will
go into sleep mode and not wake up.
Resolution -
Update the BIOS with Phoenix BIOS 4.04 rev. 1.18.
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