David F. Thompson
1605 Timber Glen
Drive
Bedford, TX 76022
(817) 685-0987
emaildavet@yahoo.com
2000 - 2006......... Kimberly-Clark Corporation - World Headquarters,
Irving, TX
Telecommunications Coordinator (ITS
Analyst) / Executive Assistant
Responsible for ordering and invoicing of
telecommunications for the facility and home support for Executives.
Duties also include performing MACs to the Meridian telephone system, scheduling
videoconferences and teleconferences, coordinating cell phones and TREOs and responsibility
for all audio/visual equipment. Previous position supported Executives in the Legal and
Treasury departments with duties including strong PC and Microsoft Office use, travel
arrangements, phone skills and finance support.
* Devised MS Access database to document, track and respond to all telecommunication responsibilities including invoicing and payment, employee telephone lists and monthly reports.
* Devised and implemented web-forms system to automate various building requests.
1999 - 2000 ......... Blue Crystal Software Corporation,
Nazareth, PA
Technical Support Supervisor
Offer 24-hour customer technical support for KennelConnection 2000
and PrecinctConnection software products. Document and report all software issues and track scheduled
software updates. Beta tested each product and worked with programmers to help implement new product enhancements.
* Devised and implemented workflow processes to track, document and respond to all customer questions, software problems, product enhancement proposals and data conversions.
* Re-wrote KennelConnection Users Guide Version 3.0 Instructional Guide for all
customers.
1997 - 1999 ......... Bio Med Sciences, Inc.,
Allentown, PA
Customer
Service / Sales Support / Information Management
Answer incoming customer calls plus enter and process customer orders.
Responsible for the support of all domestic Sales Representatives' orders and
information requests. Create and design Marketing advertisements and campaigns.
Responsible for the management and reporting of company information.
* Designed full-color product catalog for worldwide distribution.
* Built menu-driven MS Access databases for tracking inventory,
order processing and customer shipping details.
1996 - 1997 ......... Thompson Technologies,
Allentown, PA
Independent Contractor - Computer
Consultant/Tutor/MS Access Database Development
Provide various computer
services that include Computer Consulting, Private Computer Tutoring and MS
Access Database Development and Management.
* Built menu-driven MS Access databases for Lucent Technologies, Bio Med Sciences Inc., Panasonic, Sharp, Agfa and for Private Individuals.
* Offer private consulting for any home, personal or business
computer project or purchase.
1995 - 1996 ......... Lucent Technologies
(formerly AT&T), Breinigsville, PA
On-Site Administrator -
The Resource Center
Responsible for updating computer database of
users, offer computer support, answer questions, update all on-line job searches
and maintain facilities.
* Built menu-driven computer database to track user information and seminars.
* Developed and instructed an "On-Line Job Search" training
seminar for employees.
1993 - 1995 ......... Day-Timers Inc.,
Allentown, PA
Supervisor - Customer Service
Responsible
for training, evaluation and coaching of telephone Agents. Strive to attain
company plus department goals, and contribute to the advancement of Customer
Service.
* Devised and implemented a workflow process and training seminar to respond to all incoming customer mail which decreased response time to under 48 hours.
* Produced and edited a videotape comparing current and future computer systems, and won approval for funds that installed a new computer system.
EDUCATION
1993 - East Stroudsburg University - East Stroudsburg, PA
DEGREE: Bachelor of Arts - Media Studies
1988 - Valley Forge Military Academy - Wayne, PA
STRENGTHS
Full knowledge of all Microsoft Office XP applications: Word, Access, PowerPoint, Excel, Outlook, FrontPage
Full knowledge of Microsoft Windows XP
Excellent Communication Skills Degree in speech and media communication
Professional Demeanor Communicate well with people at all levels of an organization
Self-Starter Self-Directed
PAST ACCOMPLISHMENTS
- Omicron Delta Kappa - National Honorary Leadership Fraternity
- Sigma Tau Delta - National Honorary Speech/English Fraternity
- Who's Who Among American Colleges And Universities
- Dean's List
- Technical Operations Director - Campus Activities Board
- Production Director/Librarian/Disc Jockey - 90.3 WESS-FM, College Radio Station
- Director - Big Brothers/Big Sisters Telethon (Monroe County Chapter)
- Director - Pocono Medical Center Auction
- Video Crew - National Association Of Campus Activities (National Convention)
- Audio/Visual Crew - S.P.E.B.S.Q.S.A. (National Barbershop Singing Association)
My Technical Experience Biografical Sketch