Recognize Learning
Organization
( by H R u b i j a n t o )
The idea of learning
organization seems having closed-relationship to knowledge management. We need
better tools for assessing an organization’s rate and level of learning to
ensure that gains have in fact been made. Managers should have a firmer
foundation for learning organization. Without this groundwork, progress is
unlikely having opportunity to stay on and develop their potential abilities.
For practical purposes PT Telkom and Bell Atlantic has come to a conclusion that
in learning organization, companies values are the foundation of both cultural
change initiatives, and companies way behaviors are the necessary ingredients
for a learning organization.
A learning
organization can be defined as an organization skilled at creating, acquiring,
and transferring knowledge, and at modifying its behavior to reflect new
knowledge and insights. A learning organization is the only organization that
will survive in a competitive enviroment.
In the near future there will be no doubt, most companies will eager to implementing ‘knowledge
management’ as their strategic management, provided this program conducted in
more favorable atmosphere by better mastering information technology of
infotech leaders and awareness to adapt smart culture in learning organization.
An important change is the shift in focus from
traditional highly structured and hierarchical organization to the
dynamic business team, which cuts across traditional organizational boundaries,
to be thiny and smart learning organization, a new form of flatened corporate layers and at the same
time are changing the way people work. The pyramid structure that has been part
of the business culture for decades is being replaced by a new responsive form.
In both front liner and managers are
being organized into laterally based work teams with new accountabilities and
responsibilities. The open networked organization what PT Telkom pursued is
based on cooperative, multidiciplinary teams and business networked together
across the enterprise and linked to the external customer and partners.
The advantage of
streamlined, small and smart organization is possessing flexibilitis factors
such as dynamic, fluid and adaptive to the progress of telecommunication and
multimedia product services. The divisionalized structure of the company
organization would eliminate overcontrolled hierarchies, reduce restrictive job
description and simplify procedure, supported by integrated, holistic and
project based system. All of these efforts and attitudes are directed to serve
and retain existing customers, meanwhile innovatios should be found and
implemented to accommodate new customers. Learning Organization will always keep the ability to stimulate
insight and knowledge which arise from experience and experimentation,
observation, analysis, and a willingness to evaluate the process that brings
succeed and fail results.
Learning
organization is not only based on adaptive learning, companies need to focus on
continous learning which emphasizes on continuous evaluation and improvement in
ongoing process towards the objective of the organization. Learning is about
creating knowledge of alternative procedures and latheral way of thinking, it
is more shared ideas and distributed opportunities to contribute companies
accomplishment. The incremental
improvements are not just depend on the past track record of success but should
give more attention to the possibility of coming changes in customer behaviors
and product service’s technology improvements for survival in fast changing and
unpredictable environments. They reason that probable and desirable
consequences of an ongoing state of experimentation are that organizations
learn about a variety of design features and remain flexible. The infotech
leadership management's role in the learning organization is to design,
desiminate knowledge, and steward who can build shared vision and adapting
different culture of work enviroment. They have responsibility to build better condusive situation of the
organization where everybody are enabled
continually to increase their capabilities to shape their future of career planning.
To implement
learning organization required the right strategy and fostering strategic
thinking that the function of planning in organization should be inspired by
learning process as the most possible scenarios. In this condition infotech
managers must be mentally prepared for the uncertainties of business
environment. The main factor of the learning organization is in organizations
way to process their managerial
experiences become a ‘common used’ knowledge, thereby the ability of an
organization is not measured by what it knows, that is the product of
learning, but rather by how it learns, the process of learning.
Management has to encourage, recognize, and acknowledge the creativity, a sense
of efficacy, and empathy of their people. The application of groupware tools,
intranets - internet and employee’s news could be more effective in
facilitating the processes of knowledge dissemination and implies discarding of
obsolete and misleading knowledge. The application of information
technology is more than just to prevail
the unflexibility of the existing structure but also to bridging the gaps of
knowledge overchanging behavior and customer’s expectations.