222 Intrepid Dr.
Slidell, LA 70065
(985) 649-9955 (H) (504) 231-6109 (cel) (504) 592-7302 (W)
Email: william@baldwin.net Homepage: http://william.baldwin.net
EXECUTIVE SUMMARY
Sixteen years in PC, network and desktop technical support, programming, instruction, team building, people management, and project management. Twenty years in U.S. Navy Nuclear program. Project Manager for multimillion-dollar budgets. Seven years in classroom/hands on training. Twelve years in Quality Assurance audits and surveillance. Recipient of numerous team and personal awards.
PROFESSIONAL EXPERIENCE
IBM GLOBAL SERVICES, New Orleans, LA (Contract)
9/16/97 to Present
Desktop Support, Texaco Account
*Recently Setup and manage a helpdesk at one of Texaco's Business Unit, this included setting up the helpdesk, building a NT print server, administering the lan, and setting and installing new computer systems using NT4.0
*Providing HELPDESK field assistance to PC users
*Setting up departmental hardware/software
* Providing setup and help for Microsoft products including Windows 95, Windows NT and Microsoft Office (Word, Excel, Powerpoint) and Outlook
* Setting and installing new computer systems using NT4.0
* Installing and administering NT4.0 Application/Print servers
Entergy Operations, Inc. New Orleans, LA (Contract)
3/19/96 to 7/22/97
Metro Information Technology
* Providing HELPDESK field assistance to PC users
* Setting up departmental hardware/software
* Assist in maintaining Novell network for user setup and utilities
* Providing setup and help for Microsoft products including Windows 3.1, Windows NT and Microsoft Office (Word, Excel, Powerpoint) and cc:Mail.
* Setting and install new computer systems
* Troubleshooting and repair of on-site PC's
* Converting workstations to NT and some NT server administration
* Some UNIX administration
Ochsner Hospital New Orleans, LA (Contract)
12/19/95 - 3/15/96
Information Systems Jefferson Hwy.
* Providing HELPDESK support for users
United States Postal Service New Orleans, LA (Contract)
4/19/95 to 9/15/95 Information Systems
* Assisting System Administrator in Maintaining operation of data processing systems - Novell.
* Providing technical support for deployment of national systems.
* Providing HELPDESK support for users
* Implementing systems security plans.
* Analyzing and reporting systems performance.
* Setting up and installing computer systems
Entergy Operations, Inc. Waterford 3 SES Taft, LA; Information Systems
10/1/89 to 3/1/95
* Providing HELPDESK assistance to PC users
* Setting up departmental hardware/software
* System Administrator for a RS6000 running AIX,
* Assisting in maintaining Novell network for user setup and utilities
* Providing setup and help for Microsoft products including Windows and Microsoft Office (Word, Excel, Powerpoint) and cc:Mail.
* Programming budget programs for Business Services in SAS * Troubleshooting and minor repair of on-site PC's
* Analyzing and creating short and long term computer needs for each on-site department including printers and software.
Nuclear Cost Control
8/1/88 to 10/1/89
* maintaining computer equipment * Developing programs used for cost tracking of Capital and O&M for Nuclear
* Creating reports and graphs * Assisting in shifting from use of mainframe computer to PC based operations resulting in a cost saving of approximately $ 7,000 per month.
Nuclear Quality Assurance
3/1/82 to 8/1/88
* Supervising - OPS Supv (6), Supplier Surveillance Supv (6), OPS Analysis Supv (8).
* Scheduling audits and surviellances including planning -
OPS Supv, Supplier Surveillance Supv, OPS Analysis Supv .
* Providing computer training to reportees - OPS Supv, Supplier Surveillance Supv, OPS Analysis Supv.
* Reviewing documents for required quality requirements
* Reviewing documents for reporting to the Nuclear Regulatory Commission
* Developing Waterford 3 Trending Program and database program
* Developing the Qualified Suppliers List database program.
9/19/61 - 10/1/81
USS TRUTTA (SS-421) ,
USS G. W. CARVER (SSBN -656)
Nuclear Power School
* Completed course with a 3.06 average and graduated 78 in class of 208.
Nuclear Power Training Unit. Graduated from course with a 3.156 average, 15 in class of 97, and 4 in 35 electrical operators.
Nuclear Training Instructor (Two Tours)
* Training coordinator - Supervising approximately 100 personnel.
* Planned and coordinated training and training programs for officer and enlisted watchstanders.
* Programming and instituting training programs.
*Assisting in training officer students.
*In absence of leading crew chief, fulfilling the responsibilities of senior enlisted man in section.
Promoted to Chief Warrant Officer. Awarded Outstanding Instructor Award.
Naval Reactors Representative field office assistant.
* Quality Assurance Officer 5 yeas
*Joint Test Group member for 4 years.
*Joint Refueling Group member 3 years.
*Reviewing and approving of refueling procedures.
*Providing surveillance for Reactor Plant Testing and Refueling Operations.
Alternate Radiological Controls Representative.
Project Manager - for one new construction and 3 overhaul submarines while filling the above positions. All projects were under cost and on time.
USS NIMITZ (CVN-68)
Reactor Controls Technical Assistant. - Supervising approximately 70 personnel.
*Responsible for preventive and corrective maintenance of Reactor Plant
*Instrumentation and Control for Reactor Controls Division.
*Responsible for preventive and corrective maintenance of power generating and control equipment for Reactor Electrical Controls Division
*Qualified as Engineering Officer of the Watch, responsible for each NIMITZ propulsion plant, electrical power generation and distribution, all auxiliary power and hydraulic systems associated with launching of airplanes.
Awarded Navy Commendation for work aboard Nimitz.
USS VINSON (CVN-70)
Nuclear Training Assistant for VINSON's precommissioning crew.
*Supervising an average of 150 personnel.
*Establishing and training over 300 personnel in Basic Nuclear and Non-Nuclear qualifications.
*Helping the establishment and programming of the WANG system 20 and 30 work processing system.
USS SIMON LAKE (AS-33)
Planning and Estimates Officer - Supervising 30 personnel.
*Estimating man-hours required for refit work of Fleet Ballistic Submarines. *Developing computer based detailed work procedures for nuclear and non-nuclear work.
Hull Repair Office - Supervising 80 personnel.
*Responsible for all welding and diving services.
Production Management Assistant (PMA) - Supervising 450 officer and enlisted personnel. Acted as PMA for two refit periods.
*Coordinating and supervising personnel in all aspects of refitting submarines alongside USS SIMON LAKE.
Awarded second Navy Commendation Award for work aboard Simon Lake.
Retired as Lt..