A joint project by graduate students at Texas A&M University-Commerce and at West Texas State A&M University.

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DEFINITION Netiquette is simply manners for internet use - the proper way to behave when you're communicating electronically. Written communication does not convey the same expression as face-to-face communication, so we must have some standardized conventions for politeness. In the workplace, the rapport we have with colleagues is important. The tone of a message will build it or destroy it. We must use netiquette to build/maintain rapport.

Netiquette instruction should begin with education. We are teaching the students courtesy on the Internet that they can understand - showing respect to be respected.

EDUCATIONAL APPLICATIONS The following are computer objectives and activities centered around the Netiquette Guidelines by Arlene Rinaldi.

Objective #1- To expose students to listowner guidelines and recognize the purpose and reasons behind them.Students will be able to recite three benefits to following listowner guidelines.

    Activity #1- Provide each student with a list of like listowner guidelines.Read and discuss them openly in a circle-up of the students.Generate partner discussion by asking open-ended questions related to the basis of items listed on the guidelines. Each group has equal amount of time to voice their opinion to the entire class.

Objective #2- To introduce students to the need for explaining any references made to persons or objects in our culture when in a discussion or Usenet group. Students will be able to identify and classify objects,events or people that are common in our culture but may not be in others.

    Activity #2- In a flash card style expose class to items that are only known commonly in our society ex. TV shows, pop singers, movies, current events. Allow students to select an item from a can and catorgorize it as being a reference that would or would not need further explanation when used with a Usenet group from another country.

Objective #3- Use computer Internet termonolgy in the correct context.Understand the definition and the role each vocabulary term plays in the World Wide Web.

    Activity #3- Compile and organize into alphabetical order a list of Internet terms used in discussions and guidelines relavent to the Internet today.Students will be able to correctly match the term with its meaning while putting it into sentences displaying the appropriate context.Role play using Internet terms.

Objective #4- Evaluation of comments made during a Group discussion or Usenet group as to rather or not they stick to the topic at hand. Students will be able to use a set of evaluation suggestions given by the teacher to determine if comments are relevant to a specific focus.

    Activity #4- Students will be divided into teams.A specific topic of focus will be given to the class. Comments about that topic will be drawn from a can.The groups must quickly use their evaluation suggestions to determine if that comment is in focus with the topic being discussed. Each team to show the correct answer receives a point. The team with the most points at the end of the game wins.

Some additional things to teach students about:

NEWS GROUPS:

    1) I would suggest that if they were involved with a news group to watch, listen, and read for at least a week before sending messages. That way they could get to know the group and how they communicate. It would also prevent them from duplicating what was already said. Who likes to read the same thing?
    2) When replying to a message at least include a part of the message, this is called quoting and it helps the reader to identify what message the responder is referring to.
    3) Reply only to a message when you have something important to say.
    4) Read the FAQ when joining a new group before submitting a question. It gives lots of information about things that appear frequently in a group.
    5) Choose your words carefully before posting. Keep in mind many people around the world will read these words and you do not want any one to misinterpret a statement. Also make sure your article is clear and concise and contains no spelling or grammatical errors.
    6) Choose your subject carefully - it identifies what the contents of your article.

E-Mail:

    1) Don't send an e-mail message that you wouldn't want to be public knowledge.
    2) Keep the length of each line reasonable.
    3) Don't send abusive, harassing, or bigoted messages.
    4) Receivers of e-mail take each message much more seriously than the sender. Be careful one can not control how someone might perceive the message you send.
    5) Use both upper and lower case letters. All uppercase letters are perceived to be shout and all lowercase s too informal at times.
    6) Readers can not read your body language, be careful about using sarcasm.
    7) Be careful about who you are responding too - you may send a personal message to a group of people who it was never intended for.
    8) Read messages before you send them, and ask yourself if you'll regret it later. You can not take back the written word once it is sent.

The rule for classroom use of the Internet should be covered and then signed by each of the students with their parents. This is not something we need to take lightly. We also need to develop a standard for punishment if and when there is a infraction of the rules. Consistent disciplining of the rules has to be implemented.

To use Netiquette in the classroom would be to develop scenerioes and have the student evalute whether it is proper or inadequate behavior. We need to model proper netiquette also. We can not expect something of our students if we do not display proper behavior.

SCENARIOS
First Scenario Billy Joe Jim Bob receives an e-mail message from a colleague. He decides that it is appropriate to a Usenet mailing list he subscribes to, and decides to pass it along. Before he does this, however, he writes to his colleague to receive permission. Is this good netiquette?


Yes, this is GOOD netiquette.      OR       No, this is BAD netiquette.

Second Scenario Sallie Mae works in an office where a number of people use the same computer. When she logs on, she discovers that the machine is configured to pull up a co-worker's e-mail. "We're working on the same project," she thinks, "and I don't have time to change the configurations. I'll just use this account to see if there's any new information on the project." Is this good netiquette?


Yes, this is GOOD netiquette.       OR       No, this is BAD netiquette.


Third Scenario Erica writes the following e-mail memo to her boss:

MR. MONTGOMERY -

I HAVE RECEIVED YOUR LATEST MEMO RE: THE KANE PROJECT AND WOULD LIKE TO DISCUSS SOME NEW DEVELOPMENTS. WOULD YOU HAVE TIME IN YOUR SCHEDULE TO MEET WITH ME THIS THURSDAY AT 11:00?

THANK YOU,

ERICA

Is this good netiquette?


Yes, this is GOOD netiquette.       OR       No, this is BAD netiquette.

Fourth Scenario I have just received a forwarded message and have been asked to continue this forwarding process.

Is this good Netiquette?


Yes, this is GOOD netiquette.       OR       No, this is BAD netiquette.

Fifth Scenario A group or organization has sent out e-mail to large quantities of people whether they have any interest in what is being offered or not. People enjoy receiving lots of mail, right?

Is this good netiquette?


Yes, this is GOOD netiquette.       OR       No, this is BAD netiquette.

Sixth Scenario Mike subscribed a mailing list some time ago, but he wished to unsubcribe it after several days, so he sent the LIST an unsubscribe message.

Is this good netiquette?


Yes, this is GOOD netiquette.       OR       No, this is BAD netiquette.

Seventh Scenario Jane is thinking about attaching a Multimedia Tool Book project with an email to share with her friend, before she does so, she first emails her friend to check whether he has the program or the viewer.

Is this good netiquette?


Yes, this is GOOD netiquette.       OR       No, this is BAD netiquette.

Eighth Scenario John always replies to email with the fully quoted message, and after that a simple sentence like "Me, too."

Is this good netiquette?


Yes, this is GOOD netiquette.       OR       No, this is BAD netiquette.

SPREADING THE WORD I had thought that in the education setting, when the campus discipline plan is developed, that netiquette should also be included. Another opportunity would be in the student handbook as well as in the teacher handbook. The students must also sign a District Release pledging to use the internet in an appropriate manner. In developing the release, a short checklist of netiquette habits could also be included so students will be aware of what is expected of them.

In the corporate world, I think it would be important for employees to be advised of the use of Netiquette, in any thing that they e-mail, and what and how they access the internet. These could be in the form of a list serve message to all employees, in their policy and procedure manual, bulletins, newsletters, and in training. This has become a very big issue in the Corporate World. Things have been sent out, that some would look at differently than others. These companies have to be careful. I have a friend who works in a large office, where people were sending out a e-mail that contained an attachment that had a baby dancing in a diaper with music. Most people thought that it was cute. However there were those, who thought that it was inappropriate. The company had to send an memo out stopping it from being sent out.

The Courtesy Project
The project's name has been deliberately chosen to reflect the belief that what is needed on the Internet is an understanding of and respect for the various rules of behavior which can be summed up under the term - courtesy. This site appears to be an attempt to investigate the origins of Netiquette. It includes information relevant to what is acceptable on the Net as compared to what is acceptable in other spheres and vice versa. It examines reasons for the standards of behavior that have been set on the Internet.

MacWorld's Netiquette Article
Netiquette is the Internet culture with traditions, rules and regulations, and standards of conduct. This site is everything you need to know about Netiquette: everything you want to do and don't want to do. The most interesting part is that at the end of the document, the author reminds us that Internet is not real life, don't get addictive to it, and don't believe everything your learned from the net is true or accurate.

Netiquette Traffic Laws for the Information Highway
Netiquette has become more of an issue because of the increased use of the Internet. It is common sense courtesy. There are only suggested guidelines and there are virtually no "Netiquette Police." Netiquette guidelines are responsible guidelines that we should follow in society and not only in the Information Highway---the Internet.

How to Say Please and Thank You in Cyberspace
This is an easily understood link with some very practical information about proper use and navigation of the Internet. In this era of soon forgotten manner lessons, it is nice to see that there are Netiquette police.

NET ABUSE FAQ
The site enters a Yahoo page with many links. This is a site devoted to FAQ's when it comes to the Internet and your proper use. With many new users hopping on each day, we need to set up guidelines in order serve everyone. It answers questions about SPAM, who is an abuser, and how do you know if you are being abused or are you a abuser.

Netiquette for Kids
It is a great site for teaching students K-12 about manners on the Net. This is an important site for young people, parents and teachers to check out.

A List of Do's and Don'ts
This site gives helpful guidelines when it comes to subscribing to listservs/mailing lists and discussion groups. The site issues cautions that are necessary for successful use.

Roadmap - MAP07: NETIQUETTE
Humorous view of Netiquette written by a minister. Good points on wording messages as well as ideas on how to reply to messages without quoting the entire message. This is an informative site on Netiquette.

Basic Netiquette
An interesting site about Netiquette. It includes some basic do's and don'ts. This site is provided by a basic e-mail service provider, Fabrik Communications, Inc. It is especially designed for the business e-mail user. The site offers a free copy of their guide.

Rinaldi's Netiquette
This site is based out of Florida Atlantic University by Arlene H. Rinaldi. It is quite detailed and full of linked information. It is nicely designed and even offers a link giving "The 10 Commandments for Computer Ethics."

E-mail Netiquette
Informative site, particularly about how to write appropriate emails, including information about your email address, name, subject, signature file, how to reply, forward, copy emails and related copyright issue and private issue. I think this is quite a site for everyone, particularly for kids without any previous knowledge about netiquette for emails. It is easy to read and points out some of the major problems relating to emails.

Albion Netiquette Homepage
It is easily accessible and offers a mailing list to keep up with issues related to netiquette etiquette. Wonderful site! There are several main links (even a quiz and a game). There also seems to be lots of useful help and links.

Monty Python's Pythonline Field Guide
And now for something completely different! This a very funny page within the Monty Python pages that relates to Nettiquite. There is even a game! (Just watch out for the naughty bits!) :-)

ABOUT THIS PROJECT This project is a collaborative effort between graduate students at Texas A&M - Commerce and West Texas A&M. Under the direction and guidance of Dr. Sue Espinoza (TA&M-C) and Dr. LeAnn McKinzie (WTA&M), the following students worked on this project:

Frances Dendy - (TA&M-C) - project coordinator
Rebecca Booth - (WTA&M)
Angie Cox - (WTA&M)
Scott Drdul - (WTA&M)
Kathryn Finley - (WTA&M)
Melinda Goodwin - (WTA&M)
Jaime Harper - (TA&M-C)
Melinda Jones - (TA&M-C)
Suzy Middleton - (TA&M-C)
Brenda Morris - (TA&M-C)
Paulette Noble - (WTA&M)
Ronda Pomeroy - (WTA&M)
Hazel Purtell - (WTA&M)
Melissa Raleigh - (WTA&M)
Maggie Sun - (TA&M-C)


Page compiled by: Frances Dendy
Last updated 11/25/97

The views and opinions expressed on this page are strictly those of the page authors.